Effective Date: March 13, 2026
Last Updated: March 13, 2026
1. Agreement to Terms
These Terms and Conditions ("Terms", "Agreement") govern your relationship with the ClayCharmm website and services operated by ClayCharmm ("us", "we", or "our"). By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you disagree with any part of these terms, you must not use our website or services.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use after changes constitutes acceptance of the modified Terms.
2. Eligibility and Account Requirements
To use our services, you must:
- Be at least 18 years old or have parental/guardian consent
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use
- Comply with all applicable laws and regulations
You are responsible for all activities under your account. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
3. Products and Services
Product Information
All products are handcrafted clay earrings made by skilled artisans. Key product characteristics:
- Each piece is unique due to the handmade nature
- Natural variations in color, texture, and size are normal
- Products are made from natural clay and standard jewelry findings
- Images are representative; actual products may vary slightly
- We use high-quality, skin-safe materials when possible
Accuracy Disclaimer
While we strive for accuracy in product descriptions, pricing, and availability, errors may occur. We reserve the right to correct any errors and update information without prior notice. In case of pricing errors, we may cancel orders and provide full refunds.
4. Ordering and Payment Terms
Order Process
When placing an order:
- All orders are subject to acceptance and product availability
- We reserve the right to refuse, cancel, or limit orders
- Order confirmation does not guarantee acceptance
- We may require additional verification for large or suspicious orders
- Custom orders may have extended processing times
Payment Terms
Payment requirements:
- Full payment must be received before order processing
- We accept major credit cards, PayPal, and other approved payment methods
- All prices are in USD unless otherwise specified
- Prices include applicable taxes where required
- International customers are responsible for customs duties and taxes
Pricing Policy
Prices are subject to change without notice. Promotional pricing may have specific terms and expiration dates. We reserve the right to modify, suspend, or discontinue promotions at any time.
5. Shipping and Delivery
Shipping Policy
Shipping terms and conditions:
- We ship to most countries worldwide (restrictions may apply)
- Processing time: 1-3 business days for standard orders
- Custom orders may require 5-10 business days
- Delivery times vary by location and shipping method
- Shipping costs are calculated at checkout
- Free shipping promotions may have minimum order requirements
Risk of Loss
Title and risk of loss for products pass to you upon delivery to the carrier. We recommend purchasing shipping insurance for valuable orders. Claims for lost or damaged shipments must be filed with the carrier.
International Orders
International customers are responsible for customs duties, taxes, and import fees. Delivery times may be extended due to customs processing. We are not responsible for delays or additional costs imposed by customs authorities.
6. Returns, Exchanges, and Refunds
Return Policy
We accept returns under the following conditions:
- Items must be returned within 30 days of delivery
- Products must be unused and in original condition
- Original packaging and tags must be included
- Return authorization must be obtained before shipping
- Customer is responsible for return shipping costs unless item is defective
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized orders
- Items damaged by misuse or normal wear
- Products returned after the 30-day period
- Items not in original condition or packaging
Refund Process
Approved returns will be refunded to the original payment method within 5-10 business days after we receive the returned item. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
We offer exchanges for defective products or shipping errors. Contact us within 7 days of delivery for exchange authorization. Exchanges for size or color preferences are subject to availability and return policy terms.
7. User Conduct and Prohibited Activities
You agree not to:
- Use the website for any unlawful purpose or in violation of any laws
- Transmit any harmful, threatening, or offensive content
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the website
- Use automated tools to access or interact with the website
- Impersonate any person or entity
- Violate intellectual property rights
- Engage in any form of harassment or spam
- Post false or misleading information
- Attempt to circumvent security measures
8. Intellectual Property Rights
Our Property
All content on this website, including but not limited to designs, text, graphics, logos, images, photographs, audio clips, video clips, and software, is the exclusive property of Clay Creations or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. This license does not include the right to download, modify, distribute, or create derivative works from our content.
Trademark Notice
Clay Creations and related marks are trademarks of Clay Creations. You may not use our trademarks without prior written permission.
9. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy. We comply with applicable privacy laws, including GDPR and CCPA.
We use cookies and similar technologies to enhance user experience and analyze website usage. You can manage cookie preferences through your browser settings.
10. Disclaimers and Limitations of Liability
Service Availability
We provide the website and services "as is" and "as available" without warranties of any kind. We do not guarantee that the website will be uninterrupted, secure, or error-free. We may suspend or discontinue services for maintenance, updates, or other business reasons.
Product Disclaimers
While we use quality materials and craftsmanship, we cannot guarantee that products will meet your specific expectations or be suitable for every individual. Natural variations in handmade products are not considered defects.
Limitation of Liability
To the maximum extent permitted by law, Clay Creations shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our website or products, even if we have been advised of the possibility of such damages.
In no event shall our total liability exceed the amount you paid for the specific product or service giving rise to the claim, or $100, whichever is less.
11. Indemnification
You agree to indemnify, defend, and hold harmless Clay Creations, its officers, directors, employees, agents, and affiliates from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.
12. Third-Party Services and Links
Our website may contain links to third-party websites or integrate with third-party services (such as payment processors, shipping providers, or social media platforms). We do not control and are not responsible for the content, privacy policies, or practices of third-party services. Your interactions with third parties are governed by their terms and policies.
13. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government regulations, pandemic, or supplier failures.
14. Termination
We may terminate or suspend your access to our website and services at any time, with or without cause or notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason in our sole discretion.
Upon termination, your right to use the website ceases immediately. Provisions that by their nature should survive termination shall remain in effect, including intellectual property rights, disclaimers, and limitation of liability.
15. Dispute Resolution and Governing Law
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.
Dispute Resolution
Before filing any legal action, you agree to first contact us to attempt to resolve the dispute informally. If we cannot resolve the dispute within 30 days, either party may pursue legal remedies.
Class Action Waiver
You agree that disputes will be resolved individually and not as part of a class action, collective action, or representative proceeding.
16. Miscellaneous Provisions
Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on the website, constitute the entire agreement between you and Clay Creations regarding your use of the website and services.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.
Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
17. Updates to Terms
We reserve the right to modify these Terms at any time to reflect changes in our business, legal requirements, or industry standards. Material changes will be communicated through email notification or prominent website notice at least 30 days before taking effect. Your continued use after the effective date constitutes acceptance of the modified Terms.
18. Contact Information
For questions about these Terms or to report violations, contact us:
- Legal Department: support@claycharmm.online
- Customer Service: support@claycharmm.online
- Phone: (574) 773-4732
- Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
- Mailing Address: ClayCharmm Legal Department, 207 E Market St, Nappanee, IN 46550, United States
We will respond to inquiries within 2-3 business days. For urgent matters, please call during business hours.
Compliance Statement: These Terms and Conditions are designed to comply with applicable consumer protection laws, e-commerce regulations, Google Ads policies, Google Business policies, and international trade requirements. They are regularly reviewed and updated to maintain compliance with current legal standards and industry best practices.